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Frequently asked question

We want your experience with us to be as smooth and enjoyable as possible. Below, you’ll find answers to some of the most common questions about our hotel, services, and amenities. If you need further assistance, feel free to contact our team—we’re always happy to help!

RESERVATION

Which are check-in and check-out time limits?

Check-in is available from 3:00 PM, and check-out is required by 11:00 AM. If you need an early check-in or late check-out, please contact our reception in advance, and we will do our best to accommodate your request (subject to availability).

What happens on late arrivalat the hotel?

If you are arriving late, there is no need to worry. Our reception is available 24/7, ensuring a smooth check-in process at any time. If you anticipate arriving very late, we appreciate a quick notification in advance.

Is breakfast included? Which kind of breakfast will be served?

Breakfast is included in most room rates (please check your booking details) and is served buffet-style with a selection of fresh pastries, fruits, cold cuts, cheese, eggs, and hot beverages. We also offer vegetarian, gluten-free, and vegan options upon request.

Is the hotel equipped with facilities for disabled guests?

Yes, our hotel is fully accessible for disabled guests. We offer wheelchair-friendly rooms, elevators, and adapted common areas to ensure a comfortable stay. If you have specific needs, please let us know in advance so we can make the necessary arrangements.

Are pets allowed? Does pet allowance require an extra cost?

Yes, small pets are welcome at our hotel! A small additional cleaning fee may apply. Please inform us in advance if you are traveling with a pet so we can ensure a comfortable stay for both you and your furry companion.

Is Wi-Fi Internet access available? Is it free?

Yes, high-speed Wi-Fi is available throughout the hotel, including rooms and common areas. The service is completely free for all our guests.

May I pay with a credit card?

Yes, we accept all major credit cards, including Visa, MasterCard, and American Express. Contactless payments and digital wallet services (such as Apple Pay and Google Pay) are also available.

ROOMS

Is breakfast included? Which kind of breakfast will be served?

Is the hotel equipped with facilities for disabled guests?

AMENITIES & SERVICES

Is a children-area available? Do you provide a baby-sitting service?

Yes, we have a dedicated play area for children. A babysitting service is also available upon request (at an additional cost). We recommend booking this service in advance.

Are there any benefits for children?

Children under 3 years old stay for free when sharing a room with their parents. Special discounts may be available for children under 12 years old, and we provide complimentary cribs and high chairs upon request.

Is there any extra-cost?

Our hotel is transparent about pricing. Additional costs may apply for room service, spa treatments, babysitting services, parking, and pet stays. Please check with our reception for a full list of additional services and pricing.

Which languages does the hotel staff speak?

Our staff speaks English, French, Spanish, Italian, and German to ensure a comfortable and seamless experience for all our guests.

Is a restaurant available at the hotel or does the hotel have an agreement with a local restaurant?

Yes, our hotel features an on-site restaurant serving delicious local and international cuisine. We also have agreements with selected local restaurants where our guests can enjoy exclusive discounts.

Is a laundry service available?

Yes, a laundry and dry-cleaning service is available upon request. Please check with the reception for pricing and turnaround times.

LUGGAGE

Is a luggage deposit available at the hotel?

Yes, we offer a free luggage storage service for guests before check-in and after check-out.

ACCESS

Is parking available at the hotel? Is it free? Should it be reserved in advance?

Yes, private parking is available for guests. A reservation may be required, and additional charges might apply. Please contact us in advance to secure a parking spot.

Is a shuttle bus service available for major spots? (railway station, airport, city center)

Yes, we offer a shuttle service to and from the airport, train station, and key city locations (upon request and at an additional cost). Please contact the reception to book your transfer.

DISABLED GUESTS

We are committed to providing a comfortable stay for all our guests. Our hotel is fully accessible, featuring wheelchair-friendly rooms, step-free access, elevators, and adapted bathrooms. If you have specific needs, please inform us in advance so we can ensure the best possible experience for you.

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